Preparing your client files for an AML supervision visit
Sources last checked 17 September 2026
In short
- Supervisors look at your firm wide controls and at a sample of client files.
- For each client, be ready to show identity evidence, screening results, your risk assessment and any enhanced due diligence.
- This checklist is a starting point. Your supervisor's own guidance takes priority.
Firm wide
- Your firm wide risk assessment (regulation 18).
- Your written policies, controls and procedures (regulation 19).
- Records of staff training (regulation 24).
For each client file
- The client's identity information and the evidence you used to verify it (regulation 28).
- For business clients, the company details, directors and beneficial owners, and how you verified them.
- What you understood about the purpose and intended nature of the work.
- Your risk assessment of the client.
- Sanctions and PEP screening results, and the date they were run.
- Any enhanced due diligence, with senior management approval where required (regulation 35).
- Evidence of ongoing monitoring and updates to the file.
- If you use a digital identity check, a note that the service is on the DVS register.
Keep in mind
- Records must be kept for five years after the relationship ends (regulation 40).
- Don't place internal suspicious activity reports or MLRO decisions on the client file where the client or colleagues without a need to know could see them.
Sources
Read the original sources before relying on this guide. Links open the official websites.
- Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017
- Regulation 28: Customer due diligence measures
- Regulation 35: Enhanced customer due diligence: politically exposed persons
- Regulation 40: Record keeping
- HMRC, AMLG11300: Customer due diligence
- HMRC, AMLG11400: Identifying and verifying your customers
- CCAB, Anti-Money Laundering and Counter-Terrorist Financing Guidance for the Accountancy Sector 2026
- GOV.UK, Digital verification services register