Preparing your client files for an AML supervision visit

Sources last checked 17 September 2026

In short

  • Supervisors look at your firm wide controls and at a sample of client files.
  • For each client, be ready to show identity evidence, screening results, your risk assessment and any enhanced due diligence.
  • This checklist is a starting point. Your supervisor's own guidance takes priority.

Firm wide

  • Your firm wide risk assessment (regulation 18).
  • Your written policies, controls and procedures (regulation 19).
  • Records of staff training (regulation 24).

For each client file

  • The client's identity information and the evidence you used to verify it (regulation 28).
  • For business clients, the company details, directors and beneficial owners, and how you verified them.
  • What you understood about the purpose and intended nature of the work.
  • Your risk assessment of the client.
  • Sanctions and PEP screening results, and the date they were run.
  • Any enhanced due diligence, with senior management approval where required (regulation 35).
  • Evidence of ongoing monitoring and updates to the file.
  • If you use a digital identity check, a note that the service is on the DVS register.

Keep in mind

  • Records must be kept for five years after the relationship ends (regulation 40).
  • Don't place internal suspicious activity reports or MLRO decisions on the client file where the client or colleagues without a need to know could see them.

Sources

Read the original sources before relying on this guide. Links open the official websites.

  1. Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017
  2. Regulation 28: Customer due diligence measures
  3. Regulation 35: Enhanced customer due diligence: politically exposed persons
  4. Regulation 40: Record keeping
  5. HMRC, AMLG11300: Customer due diligence
  6. HMRC, AMLG11400: Identifying and verifying your customers
  7. CCAB, Anti-Money Laundering and Counter-Terrorist Financing Guidance for the Accountancy Sector 2026
  8. GOV.UK, Digital verification services register